FAQs

Build-to-Rent is a property development model that involves the construction of residential buildings for the purpose of renting the apartments to tenants, rather than selling them to individual buyers. The properties are managed by an on-site management and maintenance team. Build-to-Rent provides a high-quality, long-term rental housing option for tenants that offers a range of on-site amenities for comfort and convenience.

At the heart of our Resident First approach is a commitment to making renting easier. That's why, where possible, we offer eligible residents the option to rent without paying a bond. When you apply, our Leasing Team will guide you through the available options and determine whether you qualify for our No Bond program.

Novus requires a payment of advance rent before lease documentation will be sent. The amount due is prorated in line with our rent payment schedule, with rent being due on the 1st day of each calendar month. The amount paid is allocated to your ledger, that way you will be in front right from move in. 

Yes, following the approval of an application, a lease is required to be signed prior to the resident moving-in. All tenancy agreements are governed by the relevant state residential tenancy laws.

Yes, pets are welcome! In consideration to the comfort of all residents, there are some conditions around the size and amount of pets that can live at Novus.

Just like renting or owning an apartment elsewhere, residents are responsible for arranging their own electricity and internet services directly with their chosen provider. To make the process easier, we have established partnerships with trusted suppliers who offer competitive rates and a seamless connection experience. Through our embedded network with Origin, we're also proud to supply 100% renewable electricity, helping residents make a more sustainable choice every day.

Yes, all Novus properties have a limited number of car parking spaces available. The car space can be included in the lease at an additional fee on a first come, first served basis. Each property is different, so make sure to chat with our leasing team about your needs.

Yes, all Novus locations have dedicated secure bicycle parking inside the property. These facilities are available for all residents and there is no additional fee.

Yes, all Novus properties have a limited number of additional storage rooms available. The storage room can be included in the lease at an additional fee on a first come, first served basis.

Yes, if they are staying short-term they can stay in the apartment. If they are staying long-term and will be moving-in, there is a requirement to go through the rental approval process. Novus also offer ‘Guest Suites’ at select properties, so if there is a preference that visiting friends and family stay in the same apartment building, but in a different space, they can rent a ‘Guest Suite’ for a nightly charge (based on availability).

Novus offers both furnished and unfurnished apartments. We can tailor each apartment to suit your needs, whether that is bringing your own furniture, renting furniture, or buying furniture. 

Novus has partnered with a range of local businesses and services to make your life easier. These services range from cleaners to moving services to dog walkers and everything in between. Chat to our Resident Care Team to curate your move-in experience. 

All apartments come fully equipped with Fisher & Paykel energy-efficient appliances, including a fridge, washer, dryer, microwave, dishwasher and induction cooktop.

Yes, weekend move-ins may be available, subject to building access and team availability. Please speak with our Resident Care Team in advance so we can help coordinate your move and ensure everything is ready for your arrival. Once your application is processed, you can access our Resident App and book in your preferred move-in time, subject to availability.

Yes! For your convenience, we have a Resident Care Team that is onsite 6 days per week. Our team includes Resident Services, Maintenance and Leasing. We look forward to getting to know you!

As a Resident at Novus, you are welcome to use any of the amenities free of charge. 

Several of the building's facilities are open 24/7. This includes the Gym, co-working area, meeting rooms and Pet Park. Other areas, such as the pool, have specified opening times for the comfort and convenience of all Residents. 

All amenities are available for the use of Residents at Novus on Sturt and bookings are not required to utilise shared spaces. However, should you wish to have a private booking, this can be accommodated via the Resident App.

Yes! The weekly fitness and wellness schedule is available to view via the Resident App. For your convenience, you are also able to book into classes via the app. 

At Novus, community is at the heart of everything we do. Our Resident Care team thoughtfully plans a range of social, cultural and wellness events throughout the year, creating opportunities for residents to connect and enjoy shared experiences. Most events are complimentary, making it easy to meet your neighbours and feel part of our welcoming and inclusive community.

Our Resident Care Team offers a range of services designed to make life easier for our residents. We can help connect you with fellow residents for pet-sitting support, and our Resident App includes a community connection feature to help you find support. We also offer convenient services such as plant watering, giving you one less thing to worry about when you're away.

You are very welcome to make your apartment your own. Whether it's mounting a TV, hanging pictures or paintings, or even painting the walls themselves. Have a chat to the Resident Care Team about what you are thinking - in most cases, we can help you do it!

The Resident Care Team provides a range of convenient services to our Residents, all of which can be booked through the Resident App. From hanging a TV to assisting with furniture assembly, there is no job too big or small. Please note, charges may apply for certain services. 

Of course! Any person/s wishing to be added to your Residential Rental Agreement will need to complete an application and go through our usual tenant screening process. Upon successful completion, they can be added to your lease and move in. 
 

Our Resident First approach to renting means your lease comes with flexibility. If for any reason you wish to change - whether that be to upsize or downsize - we are here to help. Simply contact the Resident Care Team to discuss availability and arrange an inspection of aternate options. 
 
 

If there is a change to the occupants of your apartment, you may need to request a 'Tenant Transfer'. Our Resident Care Team can assist throughout the process. Just get in touch via the Resident App and we can help tailor a solution to your situation.
 

Simply visit the Resident App and log a maintenance request - it's that easy! Our onsite Maintenance Manager will touch base to arrange a fix at a suitable time and day. 

Novus on Sturt requires a minimum of 28 days notice if you wish to make a change to your lease, as per Consumer Affairs Victoria. Simply get in touch with the Resident Care Team and they can assist with the process should you decide to leave. 

Absolutely, in fact, it's our preference. Move out cleans are easily booked through the Resident App at very competitive prices. This means you can simply leave your apartment as is on exit and our team will take care of it for you. 

Of course - the Resident Care Team can arrange this for you at a small cost per fob. 

You are welcome to as many visitors as you like, it's your home afterall. If you plan on hosting more than 10 visitors, we recommend you reach out to the Resident Care Team so we can assist with making a private amenity booking for you. All guests are required to comply with the Building Rules.